[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1535534216287{margin-right: -50px !important;margin-bottom: 8vh !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”SHIPPING & TRACKING” woodmart_css_id=”5f896a08ae67d” title_width=”100″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How long will it take for my order to be delivered?” tab_id=”1484652030190-407b08ef-5de7454d-bbb5″][vc_column_text text_larger=”no”]

  • Orders in India, once shipped, are typically delivered in 1-5 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
  • Please Note: Due to the ongoing pandemic, our courier partners are working with limited staff. Delivery of your orders may be delayed by up to 15 days.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”When will my products on pre-order be shipped?” tab_id=”1484652030262-e10da133-51b0454d-bbb5″][vc_column_text text_larger=”no”]We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are there any additional shipping charges?” tab_id=”1484652030151-41d816a1-ec06454d-bbb5″][vc_column_text text_larger=”no”]A a typical courier charge vary from Rs.30 to Rs.80 for 500 to 1 kg &  Rs.80 to Rs.180 for 1.5 kg and above

GENERAL DELIVERY CHARGES IN INDIA

So, we came up with Flat Rates of  Rs30(500g to 1 kg ), Rs70 (1 kg to 5 kg) , and Rs500(for 100kg above order)

Lets build a better E-com environment together[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I track my order?” tab_id=”1484652030219-c6960c7e-ee62454d-bbb5″][vc_column_text text_larger=”no”]You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website on the top right corner click on ‘Track Order’ and enter your order id.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if my order is undelivered?” tab_id=”1484652030238-302a2c7c-fe6f454d-bbb5″][vc_column_text text_larger=”no”]For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as soon as you mail us your order id and payment option (bank details or upi) at refund@bigprintsports.com[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”PAYMENT MODE” woodmart_css_id=”5f896a1a56067″ title_width=”100″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?” tab_id=”1454d-bbb5″][vc_column_text text_larger=”no”]All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why am I not getting any COD option on the payment page?” tab_id=”1484056430132-f06cc1b5-a7ca454d-bbb5″][vc_column_text text_larger=”no”]If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are there any hidden charges?” tab_id=”1484049984302-e0b553b6-82dc454d-bbb5″][vc_column_text text_larger=”no”]

    There are absolutely NO hidden charges for any of our products- what you see is what you pay.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if my payment fails?” tab_id=”1484057271889-b3b2ad15-15f7454d-bbb5″][vc_column_text text_larger=”no”]In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at refund@bigprintsports.com

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1535534216287{margin-right: -50px !important;margin-bottom: 8vh !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”RETURN POLICY” woodmart_css_id=”5f8a75856247a” title_width=”100″ woodmart_empty_space=””][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What are the terms of the Return Policy?” tab_id=”1602909329983-f74d4984-9ca5″][vc_column_text text_larger=”no”]

  • Customers can return their order within 7 days after an order has been delivered.
  • In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at return@bigprintsports.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account as per your convenience.
  • If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on return@bigprintsports.com .
  • Gift cards/vouchers are non-refundable.
  • Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
  • Delivery charges will not be included in your refund.
  • To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, Guards , sweat-activated t-shirts and socks. The Souled Store may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How does the Return process work?” tab_id=”1602909329984-c8f549ac-d9e5″][vc_column_text text_larger=”no”]First off all sorry for any inconvenience we might have caused.
You don’t need to worry about returns , just mail us at refund@bigprintsport.com with your order id and product image and account details or upi attached to it , we will send you the return slip within 1 to 2 days , stick it to the parcel box (pack it well) and wait for our courier partner for pick up ,once we receive and check all the parameters ,your refund will reach you with in 7 to 10 working days (within 2-3 days for 90% of the orders)

 

how to pack your order for safe delivery

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the refund policy for returns of orders placed during a sale?” tab_id=”1602909329985-0995dec4-ebd9″][vc_column_text text_larger=”no”]

  • If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”CANCELLATION POLICY” woodmart_css_id=”5f8a7b401c449″ title_width=”100″ woodmart_empty_space=””][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How do I cancel my order?” tab_id=”1602909329992-04aac13e-1edd”][vc_column_text text_larger=”no”]All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1535534216287{margin-right: -50px !important;margin-bottom: 8vh !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”REFUND POLICY” woodmart_css_id=”5f8a894961b12″ title_width=”100″ woodmart_empty_space=””][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”I haven’t received my refund yet. What should I do?” tab_id=”1602914109104-5cef3bcf-f340″][vc_column_text text_larger=”no”]

  • Cancellations – If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request (excluding shipping charges), after the package reaches back to us.
  • Defective/ Damaged in transit – Once confirmed by the Customer Experience Team the refund will be provided into your bank account
  • Wrong/ Missing products – We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account

[/vc_column_text][/vc_tta_section][vc_tta_section title=”I haven’t received my refund yet. What should I do?” tab_id=”1602914109105-433299de-0523″][vc_column_text text_larger=”no”]

  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds will take 7-10 business days and a refund in your account in 24 to 48 working hours

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